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Addressing customer churn through improved experiences and pre-empting key moments with potential to switch service providers.<\/p>\n","protected":false},"author":1,"featured_media":17939,"comment_status":"open","ping_status":"open","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"category-study":[32,33],"class_list":["post-136","case-study","type-case-study","status-publish","has-post-thumbnail","hentry","category-study-culture-asia","category-study-marketing-asia"],"acf":[],"yoast_head":"\nBest strategy development for customer experience | Cimigo<\/title>\n<meta name=\"description\" content=\"A leading service provider in the telecommunications industry was challenged by a lack of differentiation in service delivery through customer experience.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta 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