{"id":16924,"date":"2012-11-14T06:41:41","date_gmt":"2012-11-13T23:41:41","guid":{"rendered":"https:\/\/wp2.studylogs.com\/is-you-brand-truly-delivering-customer-satisfaction\/"},"modified":"2023-10-17T15:19:18","modified_gmt":"2023-10-17T08:19:18","slug":"is-your-brand-truly-delivering-customer-satisfaction","status":"publish","type":"post","link":"https:\/\/staging.cimigo.com\/en\/trends\/is-your-brand-truly-delivering-customer-satisfaction\/","title":{"rendered":"Is your brand truly delivering customer satisfaction?"},"content":{"rendered":"<p>Businesses that are successful in retaining loyal clients have shown over time to consistently increase profits from their installed client base, be that from cross selling or from vertical sales opportunities. \u00a0\u00a0Our research shows that increasing customer satisfaction and retention by just 5% can increase profits by up to a staggering 75%!<\/p>\n<p>In fact, we discovered that your dissatisfied customer will tell around 9 other people about their issue but only 4% of your dissatisfied customers will actually complain to you. \u00a0On the other hand, the satisfied customers will tell 5 to 6 other people about their positive experiences.<\/p>\n<p>Understanding the drivers of customer satisfaction is vital to laying the framework for a successful customer retention strategy. Why wait for the next annual survey to check on the customer commitment to your brand? \u00a0Why not contact us to learn more about our recent research into this area?\u00a0After all, it costs far less to keep a customer satisfied than to find a new one.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Businesses that are successful in retaining loyal clients have shown over time to consistently increase profits from their installed client base, be that from cross selling or from vertical sales opportunities. \u00a0\u00a0Our research shows that increasing customer satisfaction and retention by just 5% can increase profits by up to a staggering 75%! In fact, we [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":17641,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[476],"tags":[454,570],"class_list":["post-16924","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-market-research-vietnam","tag-vietnam-customer-experience-market-research","tag-vietnam-market-research"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Is your brand truly delivering customer satisfaction? | Cimigo - Market research Vietnam Indonesia<\/title>\n<meta name=\"description\" content=\"Do you know understand the drivers of customer satisfaction is vital to laying the framework for a successful customer retention strategy.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Is your brand truly delivering customer satisfaction? 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