Employee Experience - Voice of Employees (VoE) - Cimigo

If you expect to delight customers, first you must have engaged, motivated and happy employees. We will help you measure employee experience and formulate action plans that will keep them smiling.

Our metrics include;

1. Commitment evaluation

2. Net Promoter Score (NPS)

3. Communication

4. Working attitude/spirit

5. Leadership

6. Attitude towards collaboration within
the organization, with customers and
key staekholders

7. Customer centricity understanding and actions

8. Job/career/workload

9. Working condition/support

10. Training

11. Salary/reward/social welfare

Customer Experience - Voice of the Customer (VoC) Happy customers equate to future growth. Improving the experience for your customers is key to stand above competitors and grow faster than the competition. We will help you measure customer experience but also build programmes that enable you to make constant improvements to the customer journey.

User Experience and Interface (UX) Understand how your customers interact with your digital channels and services. We will help assess how intuitive your digital journey is for customers. Where do you delight them and where to do you lose them in a cloud of confusion and frustration? What part of the journey for your customer is efficient and which is painful? What can be done to help improve their experience? Learn how you convert more customers into buyers and advocates?